ServiceNow Consultant - OstravaDevoteam

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 
Tech native for over 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.
With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.
Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

What can you expect from this position?

As a Senior Consultant, you will be the go-to person, guiding newcomers, helping them navigate the fascinating world of ServiceNow. You'll also dive deep into client interactions, uncovering their needs, and delivering customized solutions.

The role of a ServiceNow Consultant is multifaceted, blending technical expertise with strategic thinking.

Key Responsibilities:

• Solution Architecture: Lead client-facing workshops to gather and analyze business requirements, then architect and design scalable, high-performance solutions on the ServiceNow platform.

• Technical Leadership: Serve as the lead technical resource on complex implementation projects, providing hands-on configuration, development, and integration work while ensuring adherence to ServiceNow best practices.

• Client Advisory: Act as a trusted advisor to clients, managing stakeholder expectations, providing strategic guidance on platform capabilities, and ensuring the final solution delivers maximum value.

• Mentorship & Guidance: Mentor and guide junior consultants through code reviews, knowledge sharing, and coaching, fostering a culture of technical excellence within the team.

• Pre-Sales Support: Collaborate with the sales team to support pre-sales activities, including conducting solution demonstrations, scoping projects, and contributing to proposals or statements of work.

We require:

• Proven experience with ServiceNow from roles as Architect, Developer, Consultant, Analyst or others.
• Proficiency in one or more of ServiceNow modules, such as ITSM, ITOM, HR, PPM, and CSM.
• Experience delivering successful projects.
• Advanced English .
• Exceptional analytical and critical thinking abilities to tackle complex challenges.
• Excellent communication and interpersonal skills.
• Ability to develop and share knowledge through engaging presentations and training materials.
• Proven ability to work both autonomously and within a team environment.
• ServiceNow certification(s) preferred.