L1 IT Customer Support French & English part-timeEVERIENCE

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Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. 

With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. 

Everience places the augmented employee at the heart of its approach, in accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace. 

Our ambition is to build our future in an “symbiotic age” where AI enhances human capabilities, and technology sustainably supports business performance and the aspirations of individuals.

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. 

What we'll achieve together:

• Provide accurate and optimal IT solutions via telephone, e-mails or chat; 
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); 
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; 
• Follow-up the existing back-log; 
• Comply with project’s performance indicators; 
• Communicate with other designated teams and escalate complex issues. 

This job is the right for you if:

• Spoken languages: fluent French and English (B2/C1); 
• Technical college or university is not mandatory as necessary training will be ensured; 
• Previous customer support experience is an advantage; 
• Excellent customer service abilities: client orientation, active listening and interpersonal skills; 
• Ability to work in a dynamic environment and to multitask; 
• Availability to work in shifts.